Job Responsibilities
- Manage the overall operations and performance of the branch.
- Achieve branch targets for gold loans, collections, renewals, and other financial products.
- Develop new customers and maintain strong relationships with existing customers.
- Lead, supervise, and motivate branch staff to achieve business objectives.
- Ensure proper handling, documentation, verification, and custody of gold and other branch assets.
- Monitor daily cash transactions, collections, disbursements, and branch records.
- Ensure compliance with company policies, RBI guidelines, and internal procedures.
- Conduct regular follow-ups for overdue accounts and improve collection efficiency.
- Monitor staff attendance, discipline, productivity, and customer service.
- Prepare and submit daily, weekly, and monthly branch reports to the management.
- Coordinate with the Sales, Operations, Accounts, and HR departments whenever required.
- Identify business opportunities and take necessary steps to increase branch profitability.
- Ensure proper KYC documentation and adherence to internal audit requirements.
- Handle customer complaints and resolve operational issues promptly.
- Ensure the branch maintains high standards of security, service quality, and professionalism.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
