Senior Process Specialist – Renewal Sales | Telecom Voice Process
We are hiring experienced professionals for the position of Senior Process Specialist to support renewal operations for a leading telecom and digital services portfolio.
The role involves outbound customer engagement, renewal sales, lead generation, follow-ups, customer retention, upselling opportunities, and end-to-end renewal opportunity management.
Job Title
Senior Process Specialist – Renewal Sales
Experience
3–5 Years of Relevant Experience
Experience in BPO, Sales, Renewal Management, Order Management, Customer Retention, or Telecom Voice Process is preferred.
CTC
Up to ₹7 LPA
Job Location
Bangalore
Work Mode
Work From Office
Role Overview
The Senior Process Specialist will be responsible for managing renewal-related activities, prioritizing customer accounts, conducting proactive outbound calls, identifying renewal opportunities, and ensuring timely closure of renewal opportunities.
The role requires strong voice communication, sales ability, customer engagement, follow-up skills, and the ability to coordinate with internal stakeholders to deliver successful renewal outcomes.
Key Responsibilities
- Conduct outbound customer calls to support renewal opportunities.
- Engage with customers to understand their business requirements, service utilization, renewal needs, and potential risks.
- Identify qualified leads, renewal opportunities, upselling, and cross-selling opportunities.
- Drive renewal sales conversations and perform timely follow-ups to ensure opportunity closure.
- Understand customer concerns and provide appropriate solutions to improve retention.
- Prepare, review, and process renewal contracts accurately.
- Maintain accurate customer records, renewal dispositions, documentation, and pipeline updates.
- Collaborate with Sales, Customer Success, and internal stakeholders to execute renewal account strategies.
- Identify renewal risks and support appropriate mitigation plans.
- Track renewal pipeline, performance, follow-ups, and status updates.
- Ensure adherence to process guidelines, quality standards, compliance requirements, and service-level expectations.
- Support process knowledge transfer and contribute to continuous improvement initiatives.
Required Skills
- Excellent verbal and written communication skills.
- Strong outbound calling and customer engagement skills.
- Good sales, persuasion, and negotiation abilities.
- Experience in renewal sales and/or order management.
- Strong customer orientation and relationship management skills.
- Ability to understand customer requirements and accurately verify information.
- Strong listening, analytical, and problem-solving skills.
- Excellent follow-up and objection-handling abilities.
- Strong attention to detail.
- Good knowledge of Microsoft Outlook and Teams.
Preferred Experience
- International Voice Process
- Renewal Sales
- Telecom Sales
- BPO Sales
- Customer Retention
- Order Management
- Outbound Sales
- Upselling and Cross-selling
- Customer Relationship Management
Who Can Apply?
Candidates with 3–5 years of relevant experience who have strong communication and customer engagement skills and are comfortable handling outbound sales and renewal conversations.
Candidates from BPO, international voice, telecom sales, renewal management, order management, customer retention, and outbound sales backgrounds are encouraged to apply.
Contact HR
HR Lily
7483 136 855
Interested candidates can contact HR Lily for further details and interview scheduling.
Pay: ₹700,000.00 per year
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
Work Location: In person
