TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
What we are looking for
Role: Service Desk trainer
Location: Bangalore
Exp: 4-10 yrs
Must have:
- Strong analytical, communication, and presentation skills; precise written documentation
- Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
- Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
- Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
- Time management; multi-tasking; work with minimum supervision and quick learning skills
- Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
Good to have:
- Well organized with ability to multi-task and work with minimum supervision with quick le arning skills.
