Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Site Reliability Engineer
Position: Site Reliability Engineer
Experience: 5 to 8 Years
Category: Software Development / Engineering
Shift: General
Main location: Hyderabad / Chennai / Bangalore
Position ID: J0326-2098
Employment Type: Full Time
Job Summary
We are seeking an experienced Site Reliability Engineer (SRE) with a strong background in production support engagement, system reliability, and monitoring & alerting. The role requires close collaboration with Production Support teams to ensure high availability, performance, and stability of critical systems, while proactively identifying and mitigating operational risks.
Your future duties and responsibilities
Act as a primary interface between Engineering and Production Support, ensuring seamless incident handling and issue resolution.
Design, implement, and maintain monitoring, alerting, and observability solutions to proactively detect system issues.
Leverage tools such as Splunk, Tableau, and ServiceNow for log analysis, dashboards, alerts, incident tracking, and reporting.
Drive incident management, root cause analysis (RCA), and post-incident reviews to prevent recurrence.
Define and track SLIs, SLOs, and SLAs in partnership with product and support teams.
Continuously improve system reliability, availability, and performance through automation and operational best practices.
Support production releases and changes with a focus on stability and risk mitigation.
Identify recurring issues and work with engineering teams to reduce operational toil.
Ensure adherence to operational standards, escalation processes, and compliance requirements.
Required qualifications to be successful in this role
Must have
5+ years of experience in Site Reliability Engineering, Production Support, or a related DevOps/SRE role.
Strong experience working closely with Production Support teams and managing operational escalations.
Hands-on experience with monitoring and alerting tools, including: Splunk (log analysis, alerts, dashboards) Tableau (operational dashboards and insights) ServiceNow (incident, problem, and change management)
Solid understanding of incident management, RCA, and operational metrics.
Experience supporting production environments with high availability and performance requirements.
Strong analytical, troubleshooting, and communication skills.
Good to Have
Exposure to cloud platforms (AWS/Azure/GCP).
Experience with automation or scripting (Python, Shell, etc.).
Familiarity with DevOps practices, CI/CD pipelines, and infrastructure monitoring.
Experience working in regulated or large-scale enterprise environments.
Key Competencies
Strong stakeholder and communication skills
Ownership mindset for production stability
Data-driven decision making
Ability to operate under pressure during critical incidents
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
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