Front Office Executive – The Professional Couriers (TPC)
Job Title: Front Office Executive
Department: Front Office / Operations
Location: Madhapur, Hyderabad
Employment Type: Full-time
Job Summary
We are looking for a Front Office Executive to manage the front desk and provide professional, efficient support to customers, visitors, and internal teams. The ideal candidate should have good communication skills, be comfortable using computers, and be able to handle multiple tasks in a fast-paced courier and logistics environment.
Key Responsibilities
- Welcome and assist customers and visitors at the front office.
- Handle customer enquiries regarding courier bookings, shipments, delivery status, and services.
- Coordinate with branches, delivery teams, and operations staff for customer requirements.
- Assist customers with shipment bookings, documentation, and related processes.
- Handle incoming calls, emails, and customer requests professionally.
- Maintain accurate records of bookings, enquiries, payments, and other front-office activities.
- Ensure timely data entry and updating of shipment information.
- Handle basic billing, receipts, and cash/UPI transactions when required.
- Follow up on pending shipments, delivery issues, and customer complaints.
- Escalate operational issues to the concerned team or manager.
- Maintain a clean, organised, and professional front-office environment.
- Support day-to-day administrative and operational activities as required.
Requirements
- 1–2 years of experience in front office, customer service, administration, courier/logistics, or a similar role preferred.
- Good verbal and written communication skills.
- Basic knowledge of MS Office and Google Workspace.
- Comfortable using computers and learning new software/apps.
- Good organisational and multitasking skills.
- Customer-oriented and professional attitude.
- Ability to work independently and coordinate effectively with a team.
- Prior experience in the courier or logistics industry will be an added advantage.
Key Skills
Customer Service | Communication | Computer Skills | Data Entry | Coordination | Problem Solving | MS Office | Time Management | Multitasking
Job Type: Full-time
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Do you have a vehicle and are willing to travel (valid driver's license)?
Work Location: In person
