Job Title: Customer Relationship Executive (CRE)
Department: Sales & Customer Success
Reports To: Customer Relationship Manager / Sales Head
Employment Type: Full-time
Location: Kochi
Job Overview
We are looking for a goal-driven and customer-focused Customer Relationship Executive (CRE) to join our team. In this hybrid role, you will be responsible for driving business growth through proactive telesales while building and maintaining long-term, positive relationships with our client base.
The ideal candidate possesses strong persuasive communication skills, empathy, and the ability to turn inquiries into closed deals while keeping existing clients engaged and satisfied.
Key Responsibilities
1. Telesales & Lead Generation
- Outbound & Inbound Sales: Conduct outbound cold/warm calls and handle inbound inquiries to pitch products/services to potential customers.
- Lead Conversion: Qualify prospective leads, understand their needs, present appropriate solutions, and close sales opportunities.
- Pipeline Management: Follow up consistently with leads across the sales funnel to ensure timely conversion and achieve monthly/quarterly sales targets.
- Cross-Selling & Upselling: Identify opportunities to recommend additional products, upgrades, or services to existing customers.
2. Customer Relationship Management
- Relationship Building: Serve as a reliable point of contact for existing clients, fostering trust, satisfaction, and long-term loyalty.
- Feedback & Support: Address customer queries, concerns, or complaints promptly and professionally, resolving issues or escalating them to the relevant department.
- Retention & Renewal: Conduct routine check-ins with active clients to assess satisfaction levels, prevent churn, and secure account renewals.
- CRM Maintenance: Record all client interactions, sales activity, follow-up dates, and feedback accurately in the CRM database.
Key Performance Indicators (KPIs)
- Monthly/Quarterly Telesales Conversion Targets
- Customer Retention & Counselling Rates
- Average Call Volume & Connect Rates
- Customer Satisfaction Score (CSAT) / Net Promoter Score (NPS)
Qualifications & Skills
- Education: Any degree Marketing, Communications, or a related field (or equivalent experience).
- Experience: Min 1 to 3 years of experience in telesales, inside sales, customer service, or relationship management.
- Communication Skills: Excellent verbal and written communication skills with strong active listening capabilities.
- Sales Aptitude: Confident negotiation, objection-handling, and closing abilities.
- Technical Proficiency: Hands-on experience with CRM software and standard office/communication tools.
- Soft Skills: High emotional intelligence, patience, problem-solving mindset, and the ability to work under target pressure.
Pay: ₹12,000.00 - ₹35,000.00 per month
Work Location: In person
