Customer Success & Inside Sales Executive
Location: Ramapuram / Porur, Chennai
Company: PK Packaging Industries
Experience: 2–5 Years
Salary: ₹25,000 – ₹40,000 per month (based on experience)
About Us
PK Packaging Industries is a fast-growing industrial packaging company serving automotive, engineering, electronics, and manufacturing industries.
We combine engineering expertise, technology, and a network of manufacturing partners to deliver high-quality corrugated packaging solutions with exceptional customer service.
We are looking for an energetic and customer-focused professional to join our founding team and help build the company's customer success function.
Key ResponsibilitiesCustomer Support
- Handle customer enquiries and order coordination
- Ensure timely responses to customer queries
- Build strong relationships with customers
- Coordinate order status and delivery updates
Sales Coordination
- Prepare quotations
- Follow up on quotations
- Convert enquiries into orders
- Maintain customer database and CRM
Order Management
- Receive customer purchase orders
- Create Sales Orders in ERP
- Coordinate artwork and sample approvals
- Track production and dispatch status
Manufacturing Coordination
- Coordinate with manufacturing partners
- Follow up on production schedules
- Ensure timely dispatch
- Escalate delays proactively
Documentation
- Quotations
- Sales Orders
- Purchase Orders
- Delivery Tracking
- Customer Reports
- Daily MIS
ERP & Technology
- Work extensively on our cloud-based ERP (CorruFlow)
- Maintain accurate customer and order records
- Generate reports and dashboards
Desired Candidate Profile
We are looking for someone who:
- Has excellent communication skills in English and Tamil
- Is proactive and customer-oriented
- Can coordinate with multiple stakeholders
- Has strong follow-up skills
- Is well organized and detail-oriented
- Is comfortable working with ERP software, Excel and Microsoft Office
- Can work independently in a startup environment
Preferred Experience
Experience in one or more of the following industries will be an advantage:
- Corrugated Packaging
- Printing & Packaging
- Manufacturing
- Industrial Products
- B2B Sales Support
- Customer Service
- Supply Chain Coordination
Education
- Any Graduate
- MBA or Diploma in Marketing will be an added advantage
Why Join PK Packaging?
- Opportunity to work directly with the founders
- Learn industrial packaging and manufacturing
- Exposure to ERP and digital business processes
- Fast career growth
- Performance incentives
- Be part of building a company from the ground up
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
