Job Summary:
Responsible for managing customer interactions, resolving queries, maintaining strong customer relationships, and ensuring a positive customer experience throughout the service journey.
Key Responsibilities:
- Handle customer queries through phone, email, WhatsApp, and in-person interactions
- Understand customer requirements and provide appropriate solutions
- Maintain professional and positive relationships with customers
- Follow up with customers regarding enquiries, services, and requests
- Resolve customer complaints and coordinate with relevant departments
- Maintain accurate customer records and interaction details
- Assist in preparing customer reports and MIS
- Coordinate with Sales, Operations, Accounts, and other internal teams
- Collect customer feedback and identify areas for service improvement
- Support customer retention and relationship-building initiatives
- Maintain regular follow-ups with existing and potential customers
Skills Required:
- Excellent verbal and written communication skills
- Strong customer service and relationship management skills
- Good interpersonal and problem-solving abilities
- Professional and confident personality
- Strong follow-up and coordination skills
- Basic knowledge of MS Office and CRM software
- Ability to handle customers professionally and patiently
Qualification & Experience:
- BBA / B.Com / Graduate in any discipline
- 0–3 years of experience in Customer Relations, Customer Service, Sales Coordination, or similar roles
- Freshers with good communication skills can also apply
Preferred Experience:
- Experience in customer service, retail, real estate, hospitality, banking, or corporate services
- Candidates with strong communication and relationship-building skills preferred
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
