Key Responsibilities (Support‑Focused)
Operations & Monitoring: Proactively monitor on regular activities; ensure SLA adherence and production stability.
Incident & Request Management: Manage incidents, service requests, and problem tickets using ServiceNow; perform root cause analysis (RCA) and follow ITIL processes.
Documentation & Collaboration: Maintain runbooks, SOPs, and knowledge articles; collaborate with development, platform, and business teams.
Must‑Have Skills
Experience with Windows Server (2016/2019/2022)
ServiceNow: Experience with incidents, problem, change, and request management, SLA tracking, and RCA documentation.
Fluent communication in Japanese (Business/Native): JLPT N2
