IT Customer Service Representative
Bengaluru
"Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Bangalore Ops - Shared. The client is Cross Client, a company that provides diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, including driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Advanced proficiency in Customer Technical Support is recommended.
Develop a strong understanding of IT production systems to effectively address and resolve common technical issues.
Follow established processes to ensure timely and accurate incident management and service restoration.
Collaborate with team members to share insights and contribute to continuous improvement initiatives.
Communicate clearly and professionally with customers to provide effective technical support and maintain satisfaction.
Monitor system performance and report recurring problems to support proactive resolution efforts
Pay: ₹19,000.00 - ₹20,000.00 per month
Experience:
- Windows Desktop Management: 1 year (Preferred)
Work Location: In person
