Key ResponsibilitiesFront Desk & Customer Handling
- Welcome customers visiting the showroom and guide them to the appropriate sales consultant.
- Maintain a pleasant, professional demeanor as the face of the dealership.
- Handle incoming calls professionally and direct them to respective departments.
- Provide product brochures, test drive forms, and basic model information to customers.
- Assist in managing customer waiting area comfort and hospitality.
Customer Coordination
- Capture customer details & inquiries and update CRM systems.
- Follow up on leads & appointment scheduling when required.
- Manage test drive bookings and vehicle display coordination.
Administrative Support
- Maintain and update visitor register, enquiry register, and showroom records.
- Assist sales team with documentation (booking forms, delivery checklists, invoices, etc.)
- Handle showroom display materials, brochures, and stock of stationery items.
- Support in delivery day coordination and customer celebrations.
Communication & Brand Representation
- Maintain neat personal etiquette, grooming, and communication standards.
- Provide accurate information and support customer queries politely.
- Coordinate with internal departments like Service, Accounts, and Admin when needed.
Skills & QualificationsRequired
- Minimum +2 / Diploma / Graduate
- 1–2 years experience in front office / customer service (automobile experience preferred)
- Excellent communication skills (English, Local language)
- Good computer knowledge (MS Office, CRM entry skills)
- Pleasant personality and customer service orientation
Preferred
- Ability to multitask and work under pressure
- Good telephone etiquette & professional attitude
- Time management and teamwork skills
Work Schedule
- Showroom working hours & weekends as per dealership norms
- Flexible availability during special events, test drive campaigns, deliveries
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
