1. Field Team Coordination: Plan, allocate, and track daily work assignments for the pan India Sales & Service team. Prioritise visits based on urgency, geography, and customer commitments. Maintain a real-time overview of team schedules and movements. 2. CRM & Service Records Management: Create, update, and close service requests and customer complaint tickets in the company's CRM software. Ensure accurate and timely entry of all field visit outcomes, findings, and resolutions. 3. Customer Communication: Handle outbound and inbound communication with customers via phone and email — including confirmation of field engineer visit schedules, collection of service feedback, and resolution of basic service-related queries. 4. Travel & Expense Administration: Collect, verify, and maintain records of field team travel claims, advance disbursements, and expense reimbursements. Coordinate with accounts for timely processing in line with company travel policy. 5. Complaint TAT Monitoring: Monitor open service complaints and escalate overdue cases to the Service Manager. Prepare periodic reports on complaint ageing, engineer utilisation, and visit completion status. 6. Documentation & Reporting: Maintain organised records of service reports, installation certificates, and customer sign-offs. Prepare weekly and monthly MIS reports for management review. 7. Internal Liaison: Coordinate between field engineers, the sales team, the warehouse, and the accounts department to ensure smooth execution of customer commitments.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
