Job Summary
We are looking for a motivated and detail-oriented Technical Writer to join our content team. In this role, you will work closely with product managers, engineers, and support teams to create clear, accurate, and user-friendly documentation. This is an excellent opportunity for a candidate looking to build a career in technical writing within an enterprise SaaS environment.
Key Responsibilities
-
Create and maintain user guides, how-to guides, FAQs, and release notes for Infraon's product suite.
-
Work with subject matter experts across Product, Engineering, and Support to ensure documentation accuracy.
-
Test documentation against product functionality to achieve zero technical errors in content.
-
Maintain consistency in style, tone, and branding across all product documentation.
-
Update and publish content on the product documentation portal in line with release schedules.
-
Incorporate feedback from product and content SMEs to continuously improve documentation quality.
-
Assist in API documentation and technical references where applicable.
-
Collaborate on LMS/video script content for product tutorials.
Requirements
-
1–2 years of experience in technical writing, preferably for software or SaaS products.
-
Demonstrated ability to write concise, clear, and accurate technical content.
-
Basic understanding of REST APIs and ability to interpret Swagger/OpenAPI documentation (preferred).
-
Ability to understand and document product functionality from a user's perspective.
-
Good communication and interpersonal skills for cross-functional collaboration.
-
Familiarity with documentation tools such as GitBook or similar platforms is a plus.
-
Willingness to learn and explore new products and technologies.
-
Exposure to ITSM, AIOps, or IT infrastructure domains is an advantage.
