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LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Limited -
Hyderabad, Telangana

Job details

14 days ago

Qualifications

BCS
Computer Science
CSS
IT service management
SOAP
Bachelor's degree
JavaScript
REST
Data entry
ServiceNow
Agile
UI
Communication skills
HTML
Information Technology

Full job description

Job Description

Job Title: LEAD ADMINISTRATOR L1(CONTRACT)

City: Hyderabad

State/Province: Telangana

Posting Start Date: 6/12/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Job Title: ServiceNow Developer

Location : BLR, HYD, PUNE, DELHI, NCR ;b3 - L3 Exp 7 +Years relevant exp ;WO rate :230k max including markup

Job Summary: We are seeking a skilled ServiceNow Developer to join our team, responsible for developing, enhancing, and maintaining ServiceNow applications and modules. The ideal candidate will have a strong understanding of ServiceNow fundamentals, including catalog building, UI policies, client scripts, REST messages, workflow development, and flow designer.

Key Responsibilities:

Catalog Building:

Design and develop Service Catalog items and associated workflows.
Ensure catalog items are user-friendly and meet business requirements.
Collaborate with stakeholders to gather requirements for new catalogue items.

UI Policy:

Create and manage UI Policies to control form behavior and data visibility.
Ensure that UI Policies enhance user experience and streamline data entry.

Client Script:

Develop and maintain client scripts to enhance front-end functionality.
Troubleshoot and optimize existing client scripts for performance.

REST Messages:

Design and implement REST messages to integrate ServiceNow with external systems.
Ensure data is accurately exchanged between ServiceNow and other applications.

Workflow Development:

Create and manage workflows using ServiceNow Workflow Editor.
Analyze business processes and design workflows that improve efficiency.

Flow Designer:

Utilize Flow Designer to automate processes and integrate with other applications.
Develop and maintain flows that meet business needs and enhance operational efficiency.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field.
3+ years of experience in ServiceNow development.
Strong understanding of ServiceNow platform and modules.
Proficiency in JavaScript, HTML, and CSS.
Experience with ServiceNow integration capabilities (REST, SOAP).
Excellent problem-solving skills and attention to detail.
Strong communication skills and ability to work collaboratively.

Preferred Skills:

ServiceNow Certified Application Developer.
Experience with ITSM, ITOM, or ITBM modules.

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Areas of responsibility

Triaging and resolution of tickets

Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring

Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

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Performance tuning and optimization

Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements

Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery

Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement

Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

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Team Management

Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning

Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Mandatory Skills: Servicenow-Development .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Job Description

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