Job Summary
We are looking for an experienced and result-oriented Restaurant Operations Manager to oversee the day-to-day operations of the restaurant, ensuring smooth service, operational efficiency, customer satisfaction, staff productivity, and achievement of business targets.
Key Responsibilities
- Oversee the overall day-to-day restaurant operations and ensure smooth functioning.
- Manage front-of-house and back-of-house teams to maintain high service standards.
- Ensure excellent customer service and guest satisfaction.
- Monitor restaurant sales, revenue, food cost, labour cost, and operating expenses.
- Analyse P&L performance and implement measures to improve profitability.
- Monitor daily sales and operational KPIs against targets.
- Ensure proper inventory management, stock control, and wastage reduction.
- Coordinate with the kitchen team to maintain food quality, consistency, hygiene, and timely service.
- Prepare and manage staff schedules, attendance, productivity, and manpower requirements.
- Recruit, train, coach, and evaluate restaurant staff.
- Ensure compliance with food safety, hygiene, health, and statutory requirements.
- Handle customer complaints and resolve operational issues promptly.
- Maintain restaurant SOPs and ensure strict adherence by all team members.
- Coordinate with suppliers and ensure timely availability of operational requirements.
- Conduct regular inspections of the restaurant, kitchen, equipment, and service areas.
- Drive initiatives to improve sales, customer retention, average order value, and overall profitability.
- Prepare and submit daily/weekly/monthly operational reports to management.
- Identify operational gaps and implement corrective and preventive actions.
Key Requirements
- 5–8 years of experience in restaurant operations or food & beverage management.
- Strong hands-on experience in managing high-volume restaurant operations.
- Good understanding of P&L, food cost, labour cost, inventory, and operational KPIs.
- Proven ability to lead and manage large teams.
- Strong knowledge of restaurant SOPs, hygiene, and food safety standards.
- Excellent customer service and problem-solving skills.
- Strong communication, leadership, and team-management abilities.
- Ability to work under pressure and manage multiple operational priorities.
- Proficiency in MS Office and restaurant/POS management systems is preferred.
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
