Job Description: Client Relationship Manager (CRM).
Job Summary: -
The Client Relationship Manager (CRM) will serve as the primary point of contact for buyers after a property booking is confirmed. This role focuses on maintaining smooth communication, handling milestones, coordinating documentation, and ensuring high customer satisfaction throughout the construction lifecycle up to project possession.
Key Responsibilities
- Handle Client Inquiries: Act as the main point of contact to answer customer questions clearly and quickly regarding property details, booking statuses, paperwork, payments, and handovers.
- Maintain Regular Communication: Stay in touch with buyers consistently through regular updates and friendly follow-ups during both the sales and post-sales stages.
- Coordinate Internally: Work closely with the Sales, Accounts, Legal, and Construction teams to resolve any customer issues quickly and smoothly.
- Manage Accurate Records: Keep customer profiles perfectly updated with correct contact notes, payment tracking, and all necessary legal documents.
- Organize Site Visits & Handovers: Schedule and manage customer property visits, face-to-face meetings, document signing sessions, and final property handovers.
- Resolve Customer Complaints: Listen to customer grievances calmly, handle complaints with high professionalism, and ensure they are fixed without delays.
- Update CRM Tools: Keep the company’s CRM software fully updated and share simple progress reports with senior management regularly.
- Build Long-Term Trust: Develop positive, lasting relationships with property buyers by always being helpful, polite, and responsive.
Required Skills & Qualifications
- Experience: 2 to 5 years of proven experience in Client Relationships or Customer Support, ideally within the Real Estate or property development sector.
- Education: Bachelor’s degree in Business Administration, Communication, Marketing, or a related field.
- Tools: Proficiency in standard CRM software and basic MS Excel/Google Sheets.
- Core Traits: Excellent interpersonal skills, conflict resolution abilities, and a strong customer-first approach.
Preferred Candidate
A candidate who is organized, responsive, confident in customer communication, and capable of coordinating effectively with multiple internal teams.
Interested candidates can share Resume at "[email protected]" or What's App at "91-8283846914".
Pay: ₹15,500.00 - ₹25,000.00 per month
Benefits:
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have direct experience handling real estate clients, managing customer queries, conducting follow-ups, and overseeing the post-sales coordination process?
Education:
Work Location: In person
