PVR INOX – Customer Service Associate (CSA)
Job Description
Position: Customer Service Associate
Department: Operations
Location: PVR INOX LTD, 4th Floor Brookefields Mall, R.S Puram, Coimbatore, Rs Puram, Coimbatore, Tamil Nadu.
Roles & Responsibilities
1. Customer Interaction
- Greet guests warmly and ensure a pleasant cinema experience.
- Assist customers with ticketing, seat guidance, show timings, and general queries.
- Handle customer complaints politely and escalate to Duty Manager if required.
2. Counter Operations
- Operate POS systems for tickets and F&B counters.
- Maintain accuracy in billing and cash handling.
- Ensure quick and efficient service during peak hours.
3. Auditorium Management
- Guide guests to seats and maintain discipline inside auditoriums.
- Perform pre-show and post-show checks (cleanliness, seat condition, safety).
- Assist during emergency evacuations following safety protocols.
4. Food & Beverage
- Prepare and serve F&B items as per standards.
- Maintain hygiene and follow safety guidelines.
- Monitor stock levels and coordinate with team for replenishment.
5. Housekeeping & Cleanliness
- Ensure lobby, restrooms, and public areas are clean and presentable.
- Coordinate with housekeeping staff for quick turnarounds between shows.
6. Safety & Compliance
- Follow all SOPs related to guest safety, hygiene, and theatre operations.
- Adhere to company policies, grooming standards & behavior guidelines.
7. Team Coordination
- Work closely with Duty Managers and fellow associates for smooth operations.
- Participate in training, briefings, and performance reviews.
Key Skills Required
- Good communication skills
- Customer-handling ability
- Basic computer knowledge
- Positive attitude & teamwork
- Willingness to work in shifts, weekends & holidays
Apply for JOB 9597409212
Job Types: Full-time, Fresher
Pay: From ₹19,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
