The Guest Experience Executive is responsible for planning, coordinating, and executing birthday parties, group celebrations, and special events at Black Bunny. The role ensures every guest enjoys a seamless, memorable, and fun-filled experience from booking to celebration.
Key Responsibilities:
- Coordinate and manage birthday parties, group events, and private celebrations.
- Greet guests and act as the primary point of contact for hosts/parents during events.
- Assist in planning event activities, food arrangements, and entertainment schedules.
- Supervise party flow – from setup, games, and cake-cutting to closing.
- Coordinate with internal teams (games, dining, operations) for smooth execution.
- Ensure guest satisfaction by resolving queries or concerns promptly.
- Maintain event checklists, records, and reports for management review.
- Promote Black Bunny’s add-on services (games, décor, packages) to enhance revenue.
- Uphold cleanliness, safety, and fun atmosphere throughout the event.
- Collect guest feedback post-event to improve future experiences.
Skills & Qualifications:
- Graduate or diploma in Hospitality/Event Management preferred.
- 1–2 years of experience in event coordination, customer service, or hospitality.
- Strong communication and interpersonal skills.
- Ability to multitask, stay calm under pressure, and handle children-friendly environments.
- Creative mindset for making celebrations unique and fun.
- Flexible to work on weekends, evenings, and holidays.
Work Schedule:
- 6 days working (weekends & holidays included).
- Timing: Rotational shifts as per event schedule.
Job Type: Full-time
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
