Job Title
Executive - Front Office
Job Description Summary
Job Description
1. Role Purpose:
The Front Office Executive is responsible for managing the reception and front desk operations, ensuring a positive visitor experience, and supporting day to day administrative and coordination activities at the site.
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Key Responsibilities:
- Front Desk & Visitor Management
- Greet and welcome visitors, guests, and clients in a professional and courteous manner
- Manage visitor entries, ID issuance, and access control as per site security protocols
- Coordinate with security for visitor movement and approvals
- Handle incoming and outgoing courier, parcels, and mail
- Communication & Coordination
- Attend and direct incoming calls to the concerned departments
- Maintain communication with internal teams, vendors, and facility staff
- Respond to general inquiries and escalate issues when required
- Helpdesk & Administrative Support
- Log service requests and complaints in the helpdesk system (if applicable)
- Coordinate with housekeeping, security, and engineering teams for issue resolution
- Maintain front office records, registers, and reports
- Assist in meeting room bookings, guest seating, and administrative arrangements
- Client & Employee Support
- Support onboarding of new employees and managing guest visits
- Ensure smooth coordination during client visits, audits, and reviews
- Maintain high service standards and professionalism at all times
- Compliance & Hygiene
- Ensure reception and front office area is well maintained, clean, and presentable
- Adhere to company policies, safety norms, and confidentiality standards
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- Educational Qualification
- Graduate / 12th Pass (Graduate preferred)
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- Experience
- 1–3 years of experience in a front office, reception, or customer service role
- Experience in corporate offices, IT parks, or facility management setups preferred
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- Required Skills & Competencies
- Good communication skills (English, Hindi & local language preferred)
- Pleasant personality with customer focused attitude
- Basic computer knowledge (MS Outlook, Excel, Word)
- Ability to multitask and handle work pressure
- Professional appearance and telephone etiquette
INCO: “Cushman & Wakefield”
