Customer Care Executive
Company: SBC Cooling Pvt. Ltd.
Location: Umbhel (Kadodara), Surat, Gujarat
Experience: 0-3 Years (Fresher Candidates Can Apply)
Salary: ₹15,000 – ₹20,000 per month
About the Company
SBC Cooling Pvt. Ltd. is a leading HVAC and Industrial Cooling Solutions manufacturing company committed to delivering reliable cooling solutions and excellent customer service. We are looking for a dedicated and customer-focused Customer Care Executive to join our team.
Job Responsibilities
- Handle customer calls, inquiries, and service-related queries.
- Understand customer concerns and provide appropriate support.
- Coordinate with the Service and Technical Teams for complaint resolution.
- Follow up with customers regarding service requests and pending issues.
- Maintain proper records of customer complaints, inquiries, and follow-ups.
- Coordinate with internal departments to ensure timely customer support.
- Maintain positive customer relationships through effective communication.
- Provide regular updates to customers regarding service status and resolutions.
Requirements & Skills
- Fresher and experienced candidates can apply.
- Good communication and interpersonal skills.
- Customer-focused attitude with a positive approach.
- Basic computer knowledge and MS Office skills.
- Good follow-up and coordination skills.
- Ability to handle customer calls and complaints professionally.
- Hindi, Gujarati, and English communication skills will be an advantage.
Why Join SBC Cooling Pvt. Ltd.?
- Opportunity to work in a growing HVAC and Industrial Cooling Solutions company.
- Learn and develop professional customer service and coordination skills.
- Supportive work environment.
- Career growth opportunities
Interested candidates can apply on 78744 40443
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
