Job Summary:
We are seeking a courteous and efficient Front Office Guest Service Assistant to provide exceptional guest service and assist with front office operations at our hotel/resort. The candidate must be proficient in IDS software for managing guest check-ins, check-outs, billing, and reservations to ensure smooth and pleasant guest experiences.
Key Responsibilities:
- Greet and welcome guests warmly, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures using IDS software.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage room allocations, billing, and folio maintenance in IDS.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
- Provide information about hotel/resort facilities, services, and local attractions.
- Maintain accurate guest records and update the database using IDS.
- Process group check-ins/check-outs and special arrangements.
- Assist with managing reservations and cancellations as needed.
- Follow standard operating procedures and ensure compliance with hotel policies.
Requirements:
- Diploma or Degree in Hotel Management or related field preferred.
- Minimum 1–3 years experience in front office or guest services in a hotel/resort.
- Proficiency in IDS software for front office operations is mandatory.
- Excellent communication and interpersonal skills.
- Friendly, approachable, and service-oriented attitude.
- Ability to multitask and work efficiently under pressure.
- Knowledge of billing, reservation systems, and guest service protocols.
- Flexibility to work in shifts, including weekends and holidays.
Preferred Skills:
- Knowledge of additional property management systems (PMS) and channel managers.
- Multilingual abilities to cater to international guests.
- Basic knowledge of local tourism and attractions.
Benefits:
Job Type: Full-time
Pay: ₹22,000.00 - ₹30,000.00 per month
Work Location: In person
