Job Description – Back Office Coordinator – Import Logistics & Sales
Location: Lower Parel, Mumbai | Experience: 2–5 Years | Employment Type: Full-Time
We are looking for a Back Office Coordinator to manage import order processing, logistics coordination, sales support and related documentation.
Key Responsibilities
- Place and coordinate import orders with overseas suppliers, including PO preparation, order confirmation, pricing, availability and dispatch schedules.
- Coordinate with DHL, UPS, freight forwarders, shipping agents, CHA/customs agents and transporters for courier and sea imports.
- Track shipments, ETD/ETA, customs clearance, delivery and warehouse inwarding.
- Coordinate with suppliers for commercial invoices, packing lists, BL/AWB, COO and other import documents.
- Prepare estimated import costing and landed cost, including freight, customs duty, IGST, clearance, transportation and other applicable charges.
- Coordinate with Sales, Accounts, Purchase and Warehouse for smooth order execution.
- Process sales orders, quotations, proforma invoices and dispatch requirements and follow up on pending customer orders/payments.
- Maintain accurate import, purchase and sales trackers, ERP records and MIS reports.
- Monitor shipment/order delays and proactively follow up with suppliers, agents and internal teams.
Required Skills & Experience
- 2–5 years of experience in Import Logistics, Purchase Coordination, Sales Back Office or similar roles.
- Practical knowledge of DHL/UPS, sea imports, customs clearance and import documentation.
- Good understanding of import costing and landed-cost calculation.
- Strong MS Excel, ERP, coordination and follow-up skills.
- Good communication skills and ability to manage multiple orders/sh shipments simultaneously.
- Experience with imported products, trading, interiors, building materials or similar industries will be preferred.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Education:
Experience:
- Import Logistics: 1 year (Required)
Language:
- Hindi (Preferred)
- English (Required)
- Marathi (Preferred)
Work Location: In person
