An Email Support Executive is a non-voice customer service professional responsible for managing and resolving customer inquiries, complaints, and technical issues primarily through asynchronous email communication. [1, 2]Key Responsibilities
- Customer Interaction: Respond to user queries and concerns promptly using clear, professional, and empathetic written communication.
- Issue Resolution: Troubleshoot product or service problems, determine root causes, and provide step-by-step solutions.
- Queue Management: Prioritize email tickets to meet defined Service Level Agreements (SLAs) and response time targets.
- Escalation: Coordinate with technical, product, or billing teams to resolve complex cases and follow up until closure.
- Data Logging: Maintain accurate records of all customer interactions and transactions in CRM systems like Zendesk, Freshdesk, or Salesforce.
- Feedback Collection: Identify recurring customer issues and suggest process improvements to enhance the overall customer experience.
Required Skills & Qualifications
- Communication: Exceptional written English with a strong grasp of email etiquette, grammar, and professional tone.
- Technical Proficiency: Ability to use customer support software and basic computer applications (MS Office, Google Workspace).
- Age criteria 18 to 29 years
Pay: ₹10,264.19 - ₹32,508.40 per month
Work Location: In person
