Scope of Work:
o Conducting High valued branches and vendor visits including collection agencies
o Visits to be conducted at customer contact points if required (delinquent cases)
o Submission of report to Management along with resolution
o Update on RBI guidelines, SEBI LODR and other regulatory changes
o Audit of recently implemented guidelines
o Follow up on open observations with stakeholder
o Quarterly Testing of closure points
o RCM self-certification and monitoring
o RCM updation and testing of controls
o Coordination with Stat auditor and IA for testing
o Monthly customer calls on selected samples to get the on-ground feedbacks
o Identify industry wide recent changes and new processes
o Lead generated from vigilance to be incorporated in audits
o Coordination and follow up with auditee on data requirement
o Transactional and basic analytical workings
o Increase productivity and effectiveness in audit
o Coordinate with Statutory auditors for their data requirements
o Submission of RCM along with testing results to Statutory auditors
o Submission of data for RBI and NHB audits to Compliance team
