Company: Book Vietnam Holiday
Location: In-office, full-time
Experience: 5+ years in travel/tourism
About the Role
We're looking for an experienced Vietnam Destination Specialist to design and sell tailor-made Vietnam holidays for our direct customers. You'll be the go-to expert on all things Vietnam — from Ha Long Bay cruises to Mekong Delta escapes — converting enquiries into unforgettable trips.
Key Responsibilities
- Handle B2C enquiries via phone, email, and chat; convert leads into confirmed bookings
- Design customized Vietnam itineraries (FIT and small group) based on customer preferences and budgets
- Provide expert advice on destinations, hotels, transport, visas, and seasonal travel conditions across Vietnam
- Prepare accurate quotations, manage bookings end-to-end, and coordinate with local suppliers/DMCs
- Upsell experiences, upgrades, and add-ons to maximize booking value
- Support customers pre-departure and during travel; resolve issues promptly
- Meet monthly sales targets and maintain high customer satisfaction scores
- Keep destination knowledge current — new hotels, routes, regulations, and experiences
Requirements
- 5+ years in travel sales or tour consulting, with strong Vietnam destination knowledge
- Proven B2C sales track record with targets
- First-hand travel experience in Vietnam strongly preferred
- Skilled in itinerary building, quoting, and booking systems/CRM
- Excellent written and spoken English; strong customer-service mindset
- Knowledge of Vietnam visa processes and international flight routings
What We Offer
- Competitive salary + sales incentives
- Familiarization trips to Vietnam
- Growth opportunities in a fast-growing travel company
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
