LeadSquared is one of the fastest-growing SaaS companies in the CRM space, helping 2,000+ businesses and 4 lakh+ users automate their sales and marketing processes.
Backed by leading investors, our 1,300+ strong team operates across India, the U.S., Middle East, ASEAN, ANZ, and South Africa.
We’re looking for a Senior Product Support Engineer who enjoys solving complex technical problems and working closely with enterprise customers.
You’ll be responsible for troubleshooting product issues, debugging integrations, working with APIs and webhooks, and partnering with Engineering and Product teams to drive issues to resolution.
- Provide L2/L3 technical support for LeadSquared’s SaaS products.
- Troubleshoot complex issues involving APIs, Webhooks, integrations, connectors, workflows, and data.
- Diagnose issues using logs, request/response payloads, HTTP traces, and other debugging tools.
- Work directly with enterprise customers to understand issues and provide timely resolutions.
- Perform root-cause analysis (RCA) and identify recurring product issues.
- Collaborate with Engineering and Product teams to resolve complex technical problems.
- Reproduce customer issues and provide detailed technical information to Engineering.
- Create and maintain technical documentation and knowledge-base articles.
- Contribute to improving support processes, product quality, and customer experience.
- Take ownership of issues from initial investigation through resolution.
- 2+ years of experience in Product Support, Technical Support, or SaaS Support.
- Strong troubleshooting and analytical problem-solving skills.
- Hands-on experience with REST APIs, Webhooks, integrations, and connectors.
- Experience supporting enterprise customers.
- Good understanding of HTTP, request/response payloads, authentication, and API debugging.
- Experience with tools such as Postman, browser developer tools, logs, or similar debugging tools.
- Working knowledge of at least one programming language such as Python, Java, or PHP is a plus.
- Experience with CRM, SaaS, or Marketing Automation platforms is preferred.
- Excellent written and verbal communication skills.
- Strong ownership and ability to work independently in a fast-paced environment.
- Willingness to work in a 24/7 rotational shift environment.
- Work on a high-scale SaaS platform used by thousands of businesses globally.
- Solve challenging technical problems across APIs, integrations, workflows, and enterprise environments.
- Work closely with Product and Engineering teams.
- High ownership and visibility.
- Fast-paced environment with strong growth opportunities.
- Flexible work timings.
- Work with experienced teams and industry leaders.
