HOTEL EXPERIENCE IS MANDATORY - Exp 2 to 3 yrs
Front Office Manager JD
Experience: 2–3 years
Job Title: Front Office Manager
Job Purpose:
To oversee front office operations, lead the front desk team, ensure excellent guest service, and maintain smooth coordination across departments.
Key Responsibilities:
- Supervise daily front office operations and team performance.
- Ensure smooth guest check-in, check-out, reservations, and reception services.
- Assign duties, monitor attendance, and manage shifts of front desk staff.
- Train, guide, and support front office executives and reception staff.
- Handle escalated guest complaints and service issues professionally.
- Coordinate with housekeeping, sales, maintenance, and accounts teams.
- Monitor room status, occupancy updates, and guest requirements.
- Review billing, cash management, and front desk records.
- Prepare reports related to arrivals, departures, guest feedback, and daily operations.
- Maintain service standards, grooming standards, and operational discipline.
- Support revenue improvement through efficient room allocation and guest handling.
- Ensure compliance with hotel/company policies and procedures.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Experience:
- Front Office: 2 years (Required)
Work Location: In person
