Remote (India-based) — US, UK & Australia time overlap required
Experience: 2–5 years | Openings: 2
MyYogaTeacher is a fast-growing health tech startup on a mission to improve the physical and mental well-being of people across the world. We are the first online marketplace connecting highly qualified yoga and fitness coaches from India with global clients through personalized 1-on-1 live yoga sessions — live via Zoom. Founded in 2019, we have grown rapidly with strong customer love and retention.
- 200,000+ happy customers
- 350,000+ five-star reviews
- 200+ highly qualified coaches
- 95% of sessions completed with five-star ratings
We are headquartered in California, with operations in Bangalore, and serve clients primarily in the USA, Australia, UK, and Canada.
This is a high-touch, relationship-driven sales role. As a Sales Advisor, you will own the client journey during the 3-day trial and early membership, with a clear responsibility and incentive to increase session bookings, session attendance, and trial-to-paid conversion. You will actively engage clients, understand their motivations and hesitations, follow up consistently, explain pricing plans, and sign them up by guiding them toward confident decisions — while delivering a premium, empathetic experience.
You will work closely with clients, teachers, and care teams to ensure a seamless experience where nothing falls through the cracks.
Client Engagement & Sales
- Proactively engage clients during the trial phase to drive session booking, session attendance, and paid plan conversion.
- Understand client goals, concerns, motivations, and hesitation signals — build personalized journeys and recommendations to create a clear vision of how the program delivers results for them.
- Confidently address objections related to pricing, commitment, schedules, or expectations using a consultative approach.
- Follow up consistently until concerns are resolved or decisions are made.
- Balance empathy with assertiveness to guide clients toward clear outcomes.
Client Care
- Provide high-touch, empathetic support to clients during trial via chat, email, and voice.
- Support clients during India and international hours (US, UK, Australia).
- Ensure clients feel supported, understood, and confident throughout their journey.
- Adapt communication style based on cultural nuances and client personality.
Ownership, Documentation & Handoffs
- Maintain clear, structured notes for every client interaction.
- Ensure seamless handoffs between team members across shifts.
- Stay highly organized while managing multiple clients, follow-ups, and timelines simultaneously.
Cross-Functional Collaboration
- Coordinate with Teacher Operations to ensure timely delivery of sessions, reports, and personalized plans.
- Act as a liaison between clients and teachers to resolve client-specific concerns.
- Provide real-time support during live sessions and handle escalations calmly under pressure.
Process, Metrics & Continuous Improvement
- Own and track key metrics: trial session booking rate, session attendance rate, and trial-to-paid conversion rate.
- Follow defined processes while adapting to changing client needs.
- Share insights and feedback to improve conversion rates, client experience, and internal workflows.
- Experiment with new follow-up approaches and engagement strategies to improve outcomes.
Required
- 2–5 years of experience in concierge, client success, customer experience, onboarding, or high-touch client-facing roles.
- Prior experience working with international clients, especially from the USA, UK, and Australia.
- Proven ability to influence client engagement, conversion, or retention.
- Strong empathy, listening, and relationship-building skills.
- Strong negotiation skills with clear ability to say and hear “no”.
- Excellent spoken and written English communication skills.
- Incredible organizational skills with high attention to detail.
- Comfort using CRMs, chat platforms, ticketing systems, Zoom, Slack, and similar tools.
- Ability to work independently and take ownership of outcomes.
Good to Have
- Experience in wellness, health tech, education, or subscription-based businesses.
- Experience coordinating with engineering or product teams.
- Basic understanding of conversion, engagement, and retention metrics.
- Experience with yoga.
- Mid–Senior Individual Contributor: This role is for hands-on ICs. Please do not apply if you are a people manager or team lead.
- International Communication Style: Comfortable, confident, and culturally aware when communicating with clients from the USA, UK, Australia, and Canada.
- Client-Centric Mindset: Strong commitment to delivering a premium client experience while driving outcomes.
- Professionalism & Ownership: High standards of accountability, reliability, and follow-through.
- Adaptability & Learning Mindset: Willingness to learn, adapt, experiment, and continuously improve.
- Freshers or entry-level people.
- People managers or team leads.
- Purely reactive support roles without ownership of engagement or conversion outcomes.
- Competitive salary, great incentives and benefits package.
- Exposure to a global client base.
- Supportive, collaborative, and high-ownership team environment.
- Opportunities for career growth and professional development.
- Empathy & Respect: We nurture a people-first environment where everyone is heard, valued, and supported. Mutual respect and empathy drive our communication and decisions.
- Ownership & Accountability: We empower individuals to take initiative, make decisions, and own their work. You'll thrive here if you're self-driven and believe in delivering impact with integrity.
- Continuous Learning: We foster a growth mindset and encourage constant learning, upskilling, and open knowledge sharing. Mistakes are seen as stepping stones, not setbacks.
- Collaboration & Transparency: We believe in working together, not in silos. Our flat hierarchy ensures transparency, open conversations, and fast decision-making.
- Well-being & Balance: As a wellness-centered brand, we walk the talk — promoting a healthy work-life balance, flexible work policies, and wellness benefits to support our team's physical and mental health.
MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Yoga and fitness coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.
- Over 200,000 happy customers.
- Over 230,000 5 star reviews.
- Over 150 Highly qualified coaches on the platform.
- 95% of sessions are being completed with 5-star rating.
Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit About Us.
Our mission
Improve physical and mental well being of the entire planet.
Our commitments to each other
- Genuine care for our customers: Be nice and gentle with the customer. Listen to them before responding. Work on making every interaction a positive one for our customers. E.g. if a customer is not happy with a session and wants a refund - we should accept that they are not happy and give them a refund. E.g. The customer did not like a particular session, even though we think it was great - we should accept customers judgement and try and understand what we can do better to meet customer's expectations and not waste time trying to change the customer's judgement.
- Have fun: We have fun while working. We celebrate our co-workers and celebrate every large and small victory with each other.
- Respect for the each other: We respect each other as individuals. This means:
- Professionalism: We respect and treat each other as professionals. We help everybody grow, train and develop in order to achieve their full potential.
- Autonomy: Respect everybody's opinions and their ability to make decisions.
- Individual worth: Everybody has inherent worth. We do not label or typecast. We give everybody a chance to grow.
- Affirmation: We affirm positives in each person.
- Frugality: We are frugal in terms of spending money. We do not splurge on things that do not have a direct impact on making customers happy. We are wise with spending our resources.
- Hiring well: Hiring is a key function of the company. We focus, train and reward hiring well to ensure that we give hiring the utmost importance.
- Encouraging risk-taking: We embrace failure as an important part of learning. We realize that big projects require iterations and in such cases, we don't let perfection be the enemy of getting started. If we learned something new by executing fast, taking risk and failing, we are growing. We need not be afraid of failure. Risk taking, executing fast and failing fast is far better. Failure to learn is the biggest negative outcome.
- Understanding the value of time: We are focussed on moving fast as time is the ultimate limited resource. We are always trying to find ways to speed up learning and to reduce time for tasks by planning, collaborating and communicating better.
If you share our values and our enthusiasm for empowering the world, we'd love to review your application!
Ready to apply?
If you feel like you have the skills and if you feel inspired by our big mission, we would love to review your application.
