Lucknow, Uttar Pradesh
Job Summary
Strong working experience and expert knowledge on Active Directory, DNS, DHCP, IIS, Group policy management, Monitoring and Reporting, and Microsoft Entra ID • Strong working experience on AD Administration and Hybrid AD environment • Knowledge on Promotion and Demotion of Domain Controllers, Health Monitoring, and troubleshooting issues related to on-prem DCs. • Group Policy Deployment and troubleshooting using ADGPM. • Configuration and Troubleshooting LDAP and Authentication issues. • Knowledge of PKI certificates. • Manage and maintain the Entra ID environment, including configuration, updates, and security compliance. • Experience working in deployment and management of Entra ID services, including user and group management, application integration, and conditional access policies. • Assist with issues related to Entra ID, including account access, MFA, and SSO. • Experience on maintenance tasks, such as user provisioning, deprovisioning, and access reviews. • Create and maintain detailed documentation for all automation scripts and processes. • Support for daily incidents. • Expert knowledge of auditing the Microsoft Entra ID Sign in logs and monitoring component. • Strong understanding of IAM concepts, including SSO, MFA, conditional access, and identity governance. • Knowledge on PowerShell Scripting and Automation tasks related to AD. • Knowledge on Microsoft Intune Company Portal, troubleshooting enrollment issues and App publishing. • Familiarity with Microsoft Entra ID Connect, Microsoft Entra ID B2B, and Microsoft Entra ID B2C. • Experience with integrating Entra ID with various applications and services. • Knowledge of security best practices and compliance requirements for identity management. • Experience with implementing and managing security measures, such as conditional access policies and identity protection. • Excellent communication skills to interact with users, stakeholders, and team members. • Ability to create clear and concise documentation, including technical guides, user manuals, and training materials.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Azure Active Directory Management To Ensure Compliance And Security.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Azure Environments.
3. Contribute To Knowledge Management By Updating And Maintaining The Knowledge Base, And Deliver Training And Coaching To New Analysts To Enhance Their Capabilities In Azure Active Directory Support.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Strong Security Posture In Azure Active Directory.
5. Enhance Customer Experience And Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions, And Effectively Mitigating Security Threats Within Azure Active Directory.
Skill Requirements
1. Advanced Proficiency In Azure Active Directory Management And Troubleshooting.
2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis On Complex Incidents.
3. Excellent Communication And Interpersonal Skills For Customer Interactions And Team Collaboration.
4. Familiarity With Regulatory Compliance And Quality Standards Applicable To It Support Operations.
Other Requirements
1. Optional But Valuable Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Security Engineer Associate
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