### Role Overview
We are looking for a *Social Media & Lead Management Executive* to manage customer inquiries, organic leads, CRM updates, sales-team coordination, and regular reporting for our client.
### Key Responsibilities
* Manage Instagram and Facebook DMs, comments, and customer inquiries.
* Respond to customers professionally and collect required details such as name, contact number, requirement, quantity, and location.
* Update the *Organic Lead Sheet* and enter qualified leads into the CRM.
* Verify lead information and ask relevant questions whenever the customer's requirement is unclear.
* Monitor CRM remarks and follow up with the sales team on pending leads.
* Coordinate with sales representatives regarding priority leads and customer follow-ups.
* Track leads from inquiry to closure, including qualified, converted, pending, and junk leads.
* Prepare regular *Lead Quality Reports* and basic ad-performance reports.
* Analyse which ads/campaigns are generating better leads and share relevant observations.
* Handle customer follow-up queries and coordinate internally to ensure customers receive timely responses.
* In the future, assist with *video ad scripts and content ideas* based on customer questions and requirements.
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Leave encashment
- Provident Fund
Work Location: In person
