Job description:
Key Responsibilities
· Maintain accurate customer and order information in the CRM/ERP system.
· Regularly follow up with customers regarding orders, deliveries, payments, and service requirements.
· Coordinate with the Sales and Customer Support teams to resolve customer issues.
· Maintain customer communication records and follow-up schedules.
· Monitor customer satisfaction and ensure timely resolution of complaints.
· Prepare customer-related reports and maintain proper documentation.
· Coordinate the complete order-to-delivery process.
· Plan and coordinate dispatches with the warehouse, transporters, and delivery partners.
· Track shipments and provide customers with timely delivery updates.
· Follow up with transporters/drivers regarding pickup and delivery status.
· Coordinate with the warehouse team for stock availability, packing, and dispatch.
· Ensure delivery schedules are followed and identify potential delays in advance.
· Handle delivery-related issues such as delays, shortages, damages, returns, and discrepancies.
· Maintain records of dispatches, deliveries, transportation details, and proof of delivery.
· Coordinate reverse logistics and product returns when required.
· Verify logistics documents, invoices, delivery challans, and related paperwork.
Required Skills
· Strong follow-up and coordination abilities.
· Good knowledge of logistics and order management processes.
· Working knowledge of MS Excel/Google Sheets.
· Experience with CRM/ERP software is preferred.
· Good problem-solving and multitasking abilities.
· Strong attention to detail and documentation skills.
· Ability to work under pressure and meet delivery timelines.
* ONLY JEWELLERY INDUSTRY CANDIDATES ARE PREFERRING*
Work Location: In person
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
