Job Title: Customer Support Executive – Telecom BPO (US process)
Location: Mohali, Punjab
Salary: ₹20,000 – ₹35,000 per month
Shift Timing: Night Shift (7:00 PM – 7:00 AM)
Working Days: 5 Days a Week
We are hiring enthusiastic and customer-oriented professionals for a US telecom process. The role involves handling customer interactions, resolving service-related concerns, and ensuring a seamless support experience while working in a fast-paced BPO environment.
Role & Responsibilities
- Manage inbound and/or outbound calls for US-based telecom customers
- Address customer inquiries related to services, plans, billing, and technical concerns
- Deliver prompt and effective resolutions while maintaining service quality standards
- Accurately record customer interactions and update internal systems
- Escalate unresolved or complex issues to the appropriate teams
- Meet performance metrics such as call quality, resolution time, and customer satisfaction
- Maintain professionalism and empathy in all customer interactions
- Hands on exposure on voice, video, chat and web for client handling
Eligibility Criteria
- Graduate in any stream (mandatory)
- Minimum 1 year of experience in a BPO/customer support role (telecom preferred)
- Strong command of English (spoken and written)
- Comfortable working in night shifts aligned with US time zones
- Good communication, listening, and problem-solving skills
- Computer proficiency and typing ability
Benefits
- Free cab service for pick-up and drop
- One meal provided during the shift
- Competitive salary
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Commuter assistance
- Food provided
Work Location: In person
