Location: Bengaluru
Industry: Food & Beverage | Fine Dining
Cuisine: Authentic Turkish
We are looking for a Guest Relations Executive (GRE) to create a warm, personalized, and memorable experience for guests at our premium Turkish fine-dining restaurant. The role will be the first point of contact for guests and will ensure smooth coordination throughout their dining experience.
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Welcome and warmly greet guests upon arrival.
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Manage reservations, table allocation, and guest seating efficiently.
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Understand guest preferences and provide personalized service.
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Escort guests to their tables and introduce them to the restaurant experience.
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Maintain strong knowledge of the menu, Turkish cuisine, and restaurant offerings.
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Coordinate with the service, kitchen, and management teams to ensure smooth guest experiences.
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Handle guest queries, feedback, and special requests professionally.
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Follow up with guests during and after their dining experience to ensure satisfaction.
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Maintain guest records and build strong relationships with regular guests.
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Assist in managing special occasions, VIP guests, and private dining requirements.
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Support the team in maintaining the restaurant's premium ambience and service standards.
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Encourage guest feedback and communicate insights to the management team.
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Previous experience in Guest Relations, Front Office, Host/Hostess, or Fine-Dining Restaurant preferred.
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Excellent communication and interpersonal skills.
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Pleasant personality with a warm and confident approach.
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Strong guest-handling and problem-solving skills.
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Good knowledge of fine-dining service and hospitality etiquette.
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Well-groomed with a professional appearance.
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Ability to manage multiple guests and situations calmly.
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Passion for delivering exceptional hospitality.
Guest Relations | Fine Dining | Communication | Reservation Management | Guest Experience | Hospitality | Problem Solving | Upselling | Grooming | Team Coordination
