We are seeking a customer-focused Retail Sales Representative to assist shoppers, recommend products, process purchases, and maintain a positive shopping experience. The ideal candidate has strong communication skills, a friendly attitude, and the ability to meet sales targets.
Key Responsibilities
- Greet customers and identify their needs.
- Provide information about products, features, pricing, and promotions.
- Recommend suitable products and upsell when appropriate.
- Process sales transactions accurately using a point-of-sale (POS) system.
- Handle customer inquiries, complaints, and returns professionally.
- Maintain store cleanliness and attractive product displays.
- Monitor inventory levels and report stock shortages.
- Assist with receiving, stocking, and organizing merchandise.
- Achieve individual and team sales goals.
- Stay informed about product knowledge and company policies.
Required Qualifications
- High school diploma or equivalent.
- Previous retail or customer service experience preferred.
- Strong communication and interpersonal skills.
- Basic math and computer skills.
- Ability to work flexible schedules, including weekends and holidays.
- Ability to stand for extended periods and lift merchandise when required.
Desired Skills
- Customer service orientation.
- Sales and negotiation skills.
- Problem-solving ability.
- Time management and organization.
- Teamwork and collaboration.
- Attention to detail.
Working Conditions
- Retail store environment.
- Standing and walking for long periods.
- May involve handling merchandise and operating cash registers.
Sample Resume Objective
"Motivated and customer-oriented Retail Sales Representative with excellent communication skills and a proven ability to assist customers, drive sales, and maintain a positive shopping experience. Seeking to contribute to store success through exceptional service and product knowledge."
Typical KPIs
- Sales revenue generated
- Conversion rate (visitors to buyers)
- Average transaction value
- Customer satisfaction scores
- Product attachment/upselling rate
- Attendance and punctuality
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
Work Location: In person
