Job Description – Closing Manager (Real Estate)
Position: Closing Manager
Location: Thane, Maharashtra
Industry: Real Estate – Luxury Residential
Experience: 5+ Years
Reporting To: Team Lead – Closing
About the Role
We are looking for an experienced Closing Manager to lead the end-to-end sales closure process for a prestigious luxury residential project in Thane. The ideal candidate will have strong experience working with reputed real estate developers and managing high-value residential transactions while ensuring an exceptional customer experience.
Key ResponsibilitiesSales Closure & Transaction Management
- Manage the complete sales closing process from booking confirmation to final handover.
- Coordinate with sales teams, brokers, and channel partners to ensure timely deal closures.
- Prepare and verify booking forms, cost sheets, agreements, payment schedules, and related documentation.
- Coordinate with finance, legal, CRM, and banking teams for loan disbursements and payment processing.
- Ensure seamless execution of all closing activities within defined timelines.
Client Relationship Management
- Act as the primary point of contact for customers during the closing process.
- Conduct project presentations and site walkthroughs for prospective buyers.
- Explain pricing, payment plans, project benefits, and contractual terms.
- Handle customer queries and negotiate effectively to achieve successful closures.
- Build strong post-sales relationships to encourage referrals and repeat business.
Team Leadership
- Lead, mentor, and supervise the closing team.
- Monitor conversion ratios and ensure achievement of closure targets.
- Conduct regular training on negotiation, documentation, compliance, and product knowledge.
- Track and report closure performance metrics to senior management.
Documentation & Compliance
- Ensure accurate preparation and verification of all legal and transactional documents.
- Maintain compliance with RERA guidelines and statutory requirements.
- Coordinate with legal advisors, banks, and external stakeholders to ensure smooth execution.
- Review documentation to eliminate discrepancies before registration.
Process Improvement
- Identify bottlenecks in the closing process and implement improvements.
- Ensure quality control across all documentation and customer interactions.
- Oversee post-closing activities including document recording, payment reconciliation, and customer handover.
Cross-Functional Coordination
- Collaborate with Sales, Legal, Finance, CRM, Operations, and Customer Service teams.
- Prepare reports on pipeline status, closures, risks, and forecasts for management review.
Required Qualifications
- Bachelor's Degree in any discipline (MBA preferred).
- Minimum 5 years of experience in Closing or Sales Closure with reputed real estate developers.
- Experience in luxury residential or high-rise projects is highly preferred.
- Strong understanding of:
- Real Estate Documentation
- Home Loan Processing
- Property Registration
- Title Documentation
- RERA Compliance
- Excellent negotiation and client relationship management skills.
- Strong leadership and team management abilities.
- Excellent communication and presentation skills.
- Proficiency in MS Excel, PowerPoint, CRM software, and real estate sales platforms.
Pay: ₹500,719.15 - ₹1,007,495.88 per year
Benefits:
Work Location: In person
