Job Title – Customer Service Representative
Position Details
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Employment Type: Full-Time
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Experience: 5+ years of relevant experience in a similar role
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Work Mode: Remote
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Shift Timing: 7:00 PM – 4:00 AM (Night Shift)
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Communication: Strong English proficiency
- Preferred Qualities: Positive attitude, reliability, and willingness to learn
What You'll Be Doing
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Draft and manage professional emails and business communications.
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Handle client messages and ensure timely responses.
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Coordinate regular follow-ups with clients and internal teams.
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Prepare and process invoices with accuracy.
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Maintain, organize, and update business data and records.
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Generate reports and support management with data tracking.
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Assist in day-to-day back-office and administrative operations.
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Coordination with International Clients
What You Bring to the Table
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Excellent English communication skills.
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Professional email drafting and written communication.
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Knowledge of AI tools for improving productivity.
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Basic Excel skills for data management and reporting.
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Reliable, proactive, and quick to learn.
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Ability to work independently in a remote setup.
What You'll Learn
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Exposure to working with international clients across different time zones.
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Hands-on experience in global business communication and professional email etiquette.
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Practical knowledge of back-office operations and administrative workflows.
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Experience in data management, reporting, and documentation.
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Opportunity to leverage AI tools to improve productivity and efficiency.
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Exposure to international business processes and remote work culture.
