Tech Guru Store (techgurustore.in) is the e-commerce arm of Tech Guru IT Solutions, Nehru Place, New Delhi. We sell IT hardware, networking equipment and licensed software online in four graded conditions — Brand New, Open Box, Refurbished and Used.
We are hiring a Customer Support Executive to be the voice of the store on every channel — phone, WhatsApp, email and website chat — before, during and after the sale.
Key responsibilities:
- Handle inbound calls, WhatsApp, email and website chat within a 30-minute first-response SLA during business hours.
- Answer pre-purchase questions on product condition, warranty duration, compatibility and delivery timelines.
- Give proactive order updates at every stage: confirmation, dispatch with tracking number, out for delivery and delivered.
- Make a delivery-confirmation call the day after delivery on high-value orders.
- Log every interaction against the customer record — nothing is resolved verbally without a written trail.
- Hand over damage, dead-on-arrival, wrong-product and refund cases to the Returns Executive within the same hour.
- Escalate correctly rather than sitting on an unhappy customer.
We are looking for someone genuinely fluent in both Hindi and English, calm under pressure, and comfortable working inside a ticketing system rather than from memory. Immediate joiners strongly preferred.
Keywords :- Customer Support, Customer Service, Ecommerce Support, Voice Process, Inbound Calls, WhatsApp Support, Email Support, Chat Support, CRM, Ticketing, Hindi English, Order Management
Mandatory Key Skills (atleast 1):- Customer Support · Voice & Chat Process · Hindi and English Fluency · Ticketing System · CRM · Email & WhatsApp Support · MS Excel · Complaint Handling
Work Experience Required :- 1 – 3 years
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
