A service advisor in the commercial vehicle industry acts as the crucial liaison between fleet customers/drivers and technical staff, managing the service process from intake to delivery. Key responsibilities include creating accurate repair job cards, estimating costs and timelines, monitoring repair progress, communicating updates to customers, and ensuring high customer satisfaction while maintaining technical knowledge of commercial vehicles.
Key Responsibilities and Roles:
- Customer Intake and Communication: Greeting customers, listening to vehicle issues, and accurately recording complaints in the Dealer Management System (DMS).
- Technical Consultation and Estimation: Advising customers on repair needs, service options, and providing detailed cost estimates for parts and labor.
- Job Management: Coordinating with technicians to manage the repair workflow, ensuring quality control, and testing vehicles if needed.
- Status Updates: Proactively informing customers about repair status, delays, or additional necessary repairs.
- Warranty Management: Administering warranty repairs in accordance with manufacturer guidelines.
- Finalization and Delivery: Explaining invoices, collecting payments, and ensuring customer satisfaction with completed work.
- Technical Knowledge: Maintaining up-to-date knowledge of vehicle systems and repair procedures.
Core Skills Required:
- Communication: Strong interpersonal skills to bridge the gap between technical teams and customers.
- Organizational Skills: Ability to handle multiple service requests and prioritize workloads.
- Technical Understanding: Familiarity with commercial vehicle systems.
- Need experience in automobile
- Applicant should be ready forrelocation
Pay: ₹18,287.71 - ₹23,106.62 per month
Benefits:
- Food provided
- Leave encashment
- Provident Fund
Education:
Experience:
- Service Advisor: 1 year (Required)
Location:
- Hosur, Tamil Nadu (Hosur, Krishnagiri District) (Required)
Work Location: In person
