Job Type: Full-time
Location: Navi Mumbai
Full Job Description
We are seeking a highly organized and detail-oriented Patient Care Coordinator to manage daily administrative operations, patient communication, medical record handling, and CRM updates within a fast-paced healthcare environment.
This position requires strong multitasking abilities, professional communication skills, and experience working with medical records, billing processes, and legal documentation support.
The ideal candidate is proactive, efficient, and comfortable managing patient inquiries, law firm communications, CRM reporting, and payment coordination.
Key Responsibilities
- Monitor all incoming emails and ensure timely follow-up by the appropriate team members
- Manage and update CRM systems, including:
- Payment statuses
- Medical record statuses
- Exam report updates
- Reduction requests
- Respond to reduction requests and confirm receipt of payments
- Send reminders for outstanding balances
- Upload daily records into CRM and SharePoint
- Monitor CRM reports to ensure data accuracy and completeness
- Answer incoming calls from patients, law firms, and medical record requestors
- Assist in preparation of subpoena questionnaires
- Support billing coordination processes
- Organize and maintain medical and radiology records
- Perform additional administrative duties as assigned
Required Qualifications
- Previous experience in a healthcare, medical office, or patient coordination role preferred
- Experience working with CRM systems required (SharePoint experience is a plus)
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Professional phone etiquette
- High attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines
- Knowledge of medical terminology preferred
- Understanding of legal documentation processes (subpoenas, records requests) preferred
Benefits
- Centralized transport from Juinagar Station
- Office cafeteria (Dinner, snacks, tea & coffee provided)
- Stable, full-time opportunity in a structured healthcare environment
Application Process
Interested candidates may send their updated resume to:
[email protected]
Job Type: Full-time
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
