Voice & Chat Customer Support Associate | Immediate Hiring | Gurugram
Company: SGN Consultancy (Hiring for a Client)
Job Type: Full-time
Location: Gurugram (Gurgaon)
Openings: 100
Salary: Up to ₹27,000 CTC (Based on interview performance and eligibility)
Job Overview
We are looking for enthusiastic and customer-focused professionals to join our Voice & Chat Blended Process. This is an excellent opportunity for both freshers and experienced candidates who possess strong communication skills and are eager to build a career in the customer service industry.
As a Customer Support Associate, you will interact with customers through voice calls and chat, resolve their queries efficiently, and ensure a positive customer experience while maintaining quality and productivity standards.
Key Responsibilities
- Handle customer interactions through voice calls and chat support.
- Resolve customer queries in a timely and professional manner.
- Provide accurate information regarding products, services, and processes.
- Maintain excellent customer satisfaction by delivering quality service.
- Document customer interactions accurately in the system.
- Meet productivity, quality, and performance targets.
- Follow company policies, compliance requirements, and standard operating procedures.
Eligibility Criteria
- Freshers and experienced candidates are welcome to apply.
- Undergraduates and graduates are eligible.
- Excellent verbal and written English communication skills are mandatory.
- Strong customer handling, problem-solving, and interpersonal skills.
- Immediate joiners will be given preference.
Shift Timings
- 3:00 PM – 12:00 AM
- 4:00 PM – 1:00 AM
- 5:00 PM – 2:00 AM
Candidates must be comfortable working in rotational evening/night shifts.
Benefits
- Salary up to ₹27,000 CTC.
- Night shift allowance.
- Structured training and onboarding.
- Professional and collaborative work environment.
- Career growth and internal development opportunities.
Note: Cab transportation is not provided. Candidates should be able to commute to the office independently.
Location
Gurugram (Gurgaon), Haryana
How to Apply
Interested candidates can share their updated resume to apply for this opportunity.
SGN Consultancy
WhatsApp: 9116691067
Keywords: Customer Support, Voice Process, Chat Process, Blended Process, BPO, Customer Service Executive, Freshers Jobs, Experienced Candidates, Immediate Hiring, Gurugram Jobs.
Pay: ₹22,000.00 - ₹27,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
