Process Trainer for Australian BPO ( solar panel lead generation process)
Location : Kirti Nagar , West Delhi
Shift timings : 5am to 2 pm ( Australian process)
(every Saturday half day)
Pick up Cabs provided
One time meal provided
Experience : - 1-2 years as process trainer / quality analyst in Australian bpo.
Salary: upto 35 k
Key Responsibilities:
- Training Delivery: Conducting training sessions for new hires and existing employees on various aspects of the job, such as process procedures, customer service protocols, and communication skills.
- Curriculum Development:Creating and updating training materials, including presentations, workbooks, and online resources.
- Performance Assessment:Evaluating trainee performance through assessments, quizzes, and call monitoring to identify areas for improvement and provide targeted feedback.
- Process Expertise:Developing a deep understanding of the specific processes and requirements of the international BPO operations to effectively train employees.
- Voice and Accent Training:Providing specialized training on voice modulation, pronunciation, and accent neutralization to ensure clear and effective communication with international clients.
- Client Interaction:Understanding the specific needs and requirements of international clients and tailoring training programs accordingly.
- Continuous Improvement:Staying updated on industry trends, best practices, and changes in processes to continuously improve training programs and employee performance.
- Reporting and Documentation:Maintaining records of training sessions, trainee progress, and performance assessments.
Skills and Qualifications:
- Excellent Communication Skills:Strong verbal and written communication skills are essential for delivering effective training sessions and providing constructive feedback.
- Training Experience:Prior experience in designing and delivering training programs, preferably in a BPO or customer service environment.
- Process Knowledge:A solid understanding of BPO processes and workflows, particularly those related to international operations.
- Soft Skills:Proficiency in areas like communication, active listening, problem-solving, and cultural sensitivity.
- Analytical and Problem-Solving Skills:The ability to analyze performance data, identify areas of improvement, and develop targeted training interventions.
- Adaptability and Flexibility:The capacity to adjust training approaches and materials to meet the specific needs of different trainees and international clients.
TEAM HR
VISION TECH
[email protected]
8368356119
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Provident Fund
Language:
Work Location: In person
