Location: Mangolpuri, Delhi
Experience: 1–2 Years
Salary: ₹20,000 – ₹25,000 per month
Employment Type: Full-Time
Working Days: Monday to Saturday
About the Role
We are seeking a proactive and detail-oriented CRM & ERP Executive to manage and support our CRM, ERP, and business applications. The ideal candidate should have hands-on experience in application management, backend operations, and business process coordination. This role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to ensure smooth business operations.
Key Responsibilities
- Manage and maintain CRM and ERP systems to ensure seamless day-to-day operations.
- Monitor and support web and mobile applications for optimal performance.
- Configure user accounts, roles, permissions, and access controls.
- Maintain accurate customer, vendor, employee, and operational data.
- Coordinate with the development team for bug reporting, issue tracking, testing, and deployment of new features.
- Perform User Acceptance Testing (UAT) before software releases.
- Generate daily, weekly, and monthly MIS reports and dashboards.
- Ensure data accuracy, integrity, confidentiality, and security across all systems.
- Work closely with Sales, Operations, HR, Accounts, and other departments to streamline business processes.
- Identify opportunities for process improvements and automation.
- Provide first-level technical support and user assistance for CRM, ERP, and business applications.
- Maintain documentation, SOPs, workflows, and system updates.
- Coordinate with internal and external stakeholders for timely issue resolution.
Required Skills
- Hands-on experience with CRM and ERP software.
- Good understanding of business applications and workflow management.
- Strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Lookup Functions, Basic Formulas, Data Validation).
- Basic knowledge of SQL or databases will be an added advantage.
- Experience in software testing, bug reporting, and User Acceptance Testing (UAT).
- Excellent analytical, problem-solving, and organizational skills.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks efficiently and work under deadlines.
Qualifications
- Bachelor's Degree in BCA, B.Tech, BBA, B.Com, Computer Applications, Information Technology, or any related field.
- 1–2 years of relevant experience in CRM, ERP, Application Management, or Backend Operations.
- Immediate joiners will be preferred.
What We Offer
- Competitive Salary (₹20,000 – ₹25,000 per month)
- Career Growth Opportunities
- Professional & Collaborative Work Environment
- Exposure to Enterprise CRM & ERP Systems
- Continuous Learning & Development
- Performance-Based Growth
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
Work Location: In person
