Job Description – Billing Executive (Car Parking Facility)
Position Details
Job Title: Billing Executive
Department: Parking Operations / Finance
Reports To: Parking Manager / Operations Manager / Finance Manager
Employment Type: Full-Time
Work Location: Car Parking Facility / Parking Plaza / Commercial Complex / Hospital / Mall / Airport / Office Campus
Job Summary
The Billing Executive is responsible for managing the billing and payment processes of the car parking facility. The role ensures accurate fee collection, timely invoice generation, proper handling of cash and digital transactions, reconciliation of daily collections, customer assistance, and compliance with organizational financial policies. The Billing Executive plays a key role in delivering efficient customer service while maintaining complete accuracy in parking revenue management.
Key Responsibilities
1. Parking Fee Collection
- Collect parking charges from customers according to approved tariff rates.
- Calculate parking fees accurately based on vehicle entry and exit timings.
- Process payments using the parking management software.
- Ensure customers receive proper payment receipts.
2. Billing Operations
- Generate parking bills and invoices accurately.
- Verify parking duration before billing.
- Process hourly, daily, monthly, seasonal, and reserved parking charges.
- Handle GST invoices (where applicable).
- Correct billing discrepancies after obtaining necessary approvals.
3. Payment Processing
- Accept multiple payment methods including:
- Cash
- Credit Cards
- Debit Cards
- UPI
- Mobile Wallets
- QR Code Payments
- Corporate Account Billing
- Verify payment confirmation before completing transactions.
4. Cash Management
- Maintain an accurate cash drawer throughout the shift.
- Count opening and closing cash balances.
- Reconcile cash collections with system reports.
- Report cash shortages or overages immediately.
- Deposit collections according to organizational procedures.
5. System Operations
- Operate the computerized Parking Management System.
- Verify vehicle entry and exit records.
- Generate daily billing reports.
- Maintain accurate electronic transaction records.
- Report system errors or equipment malfunctions promptly.
6. Customer Service
- Explain parking charges and billing policies.
- Resolve customer billing queries courteously.
- Assist customers experiencing payment issues.
- Guide customers regarding payment methods and parking rules.
- Escalate unresolved complaints to the Parking Supervisor.
7. Record Maintenance
- Maintain daily billing registers.
- Preserve receipts and transaction records.
- File cancelled bills with appropriate authorization.
- Maintain corporate account records.
- Ensure proper documentation for audits.
8. Reporting
Prepare and submit:
- Daily Collection Report
- Cash Reconciliation Report
- Digital Payment Summary
- Monthly Revenue Report
- Shift Closing Report
- Pending Payment Report
- Exception Reports
9. Compliance
- Follow company billing policies.
- Maintain confidentiality of financial information.
- Comply with applicable GST and taxation requirements.
- Adhere to internal financial controls.
- Support internal and external audits.
10. Coordination
Coordinate with:
- Parking Operations Team
- Security Personnel
- Finance Department
- Maintenance Team
- IT Support Team
- Customer Service Team
- Facility Management
Daily Duties
- Open billing counter before shift begins.
- Verify parking software functionality.
- Process vehicle exit transactions.
- Issue receipts.
- Handle customer queries.
- Reconcile collections periodically.
- Generate shift reports.
- Close the billing counter after reconciliation.
QualificationsEducation
- Bachelor's Degree in Commerce, Business Administration, Finance, Accounting, or a related field.
- Diploma holders with relevant experience may also be considered.
Experience
- Preferred: 1–3 years in billing, cashiering, parking operations, toll collection, retail billing, or customer service.
- Fresh graduates with good computer skills may also be considered.
Required Knowledge
- Billing procedures
- Cash handling
- POS machine operation
- Parking management systems
- Basic accounting principles
- GST billing (where applicable)
- Microsoft Excel and MS Office
- Digital payment platforms
- Customer service practices
Required SkillsTechnical Skills
- Computer proficiency
- Billing software operation
- Data entry accuracy
- POS terminal operation
- Cash reconciliation
- Basic accounting
Soft Skills
- Excellent communication
- Customer service orientation
- Attention to detail
- Integrity and honesty
- Time management
- Problem-solving
- Teamwork
- Ability to work under pressure
Key Performance Indicators (KPIs)
- Billing accuracy (%)
- Collection accuracy
- Cash variance (target: zero)
- Number of billing errors
- Average transaction processing time
- Customer satisfaction
- Daily reconciliation accuracy
- Timely report submission
- Compliance with SOPs
- Attendance and punctuality
Working Conditions
- Rotational shifts, including nights, weekends, and public holidays.
- Prolonged sitting or standing at the billing counter.
- Frequent interaction with customers.
- Exposure to outdoor environments depending on the parking facility layout.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
