About PrintCraft
PrintCraft is a fast-growing printing and branding solutions company dedicated to delivering high-quality products and exceptional customer service. We are looking for a confident, customer-focused, and organised Front Office Sales Associate to join our team and create a positive experience for every customer while supporting our sales operations.
Job Summary
As a Front Office Sales Associate, you will be the first point of contact for customers visiting or contacting PrintCraft. You will manage front desk operations, assist customers with product inquiries, generate leads, and support the sales team in converting inquiries into business opportunities.
Key Responsibilities
- Welcome customers and visitors professionally and ensure a positive first impression.
- Manage front desk operations, including handling walk-in customers and maintaining visitor records.
- Answer phone calls, emails, WhatsApp messages, and customer inquiries promptly.
- Explain PrintCraft's products and services to prospective customers.
- Generate and manage walk-in, phone, and online leads.
- Follow up with potential customers to increase sales conversions.
- Build and maintain strong customer relationships through excellent service.
- Coordinate with the Sales, Production, and Accounts teams for smooth order processing.
- Maintain customer records, inquiry logs, and daily sales reports.
- Encourage customer feedback and maintain high standards of customer satisfaction.
- Use MS Office and CRM tools to update customer information and track sales activities.
- Ensure professional communication and compliance with company policies.
Required Qualifications
- Bachelor's Degree in any discipline.
- Excellent communication and interpersonal skills.
- Good knowledge of Microsoft Office (Word, Excel, and Outlook).
- Strong customer service and organisational skills.
- Ability to multitask and work in a fast-paced environment.
- Previous experience in Front Office, Customer Service, or Sales is preferred.
- Freshers with excellent communication skills are encouraged to apply.
Preferred Skills
- Customer Relationship Management (CRM)
- Sales and Lead Management
- Front Office Administration
- Telecalling and Follow-up
- Problem-Solving
- Time Management
- Professional Communication
Why Join PrintCraft?
- Salary up to ₹15,000 per month.
- Friendly and professional work environment.
- Career growth and learning opportunities.
- Hands-on experience in customer service and sales.
- Supportive team culture with skill development opportunities.
Pay: Up to ₹15,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
