Job Summary
We are seeking a professional, courteous, and proactive Receptionist & Telecaller to manage front office operations and handle inbound/outbound calls at our Head Office. The candidate will be the first point of contact for visitors, customers, vendors, and employees while supporting communication and administrative activities.
Key ResponsibilitiesReception & Front Office Management
- Welcome and assist visitors, customers, suppliers, and guests professionally.
- Maintain visitor records and issue visitor passes as per company procedures.
- Manage the reception area to ensure cleanliness and a professional appearance.
- Handle incoming and outgoing courier, mail, and documents.
- Coordinate meeting room bookings and visitor arrangements.
- Support administrative tasks and office coordination activities.
Telecalling & Communication
- Handle incoming telephone calls and transfer them to the concerned departments.
- Make outbound calls to customers, dealers, suppliers, and service partners as required.
- Follow up on customer inquiries, quotations, service requests, and payments.
- Maintain call logs and update customer information in records or CRM systems.
- Provide basic information regarding company products, services, and contact details.
- Escalate customer concerns to the appropriate department for resolution.
Administrative Support
- Maintain office records, databases, and filing systems.
- Assist HR and Administration departments in routine activities.
- Coordinate travel bookings, accommodation, and meeting schedules when required.
- Prepare reports related to calls, visitors, and office activities.
Required Qualifications
- Graduate in any discipline (preferred).
- 1–3 years of experience as a Receptionist, Front Desk Executive, Telecaller, or Customer Support Executive.
- Freshers with excellent communication skills may also apply.
Skills Required
- Excellent verbal and written communication skills in English, Hindi, and Marathi.
- Pleasant personality and professional appearance.
- Strong telephone etiquette and customer service skills.
- Good knowledge of MS Office (Word, Excel, Outlook).
- Ability to multitask and handle visitors and calls efficiently.
- Good organizational and interpersonal skills.
Pay: ₹8,814.61 - ₹29,139.56 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
