GoIntegra Facility Management Pvt Ltd is a fast-growing integrated facility management company providing end-to-end services across residential apartments, gated communities, corporates, and industrial sites. Our services include housekeeping, security, technical maintenance, and helpdesk operations.
We are looking for a dedicated and customer-focused Helpdesk Executive to manage resident queries, complaints, and coordination activities in residential apartment projects.
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Handle resident complaints via call, email, and walk-in
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Maintain complaint register / ticketing system
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Coordinate with maintenance, housekeeping, and security teams
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Ensure timely resolution and regular updates to residents
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Maintain daily reports (complaints, attendance, service updates)
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Assist in billing, invoice tracking, and documentation
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Support Facility Manager in daily operations
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Good communication skills (English & Hindi / Telugu)
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Basic knowledge of MS Excel and email handling
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Strong customer service approach
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Ability to multitask
