Quantaco is a leading Australian data-driven technology company delivering hospitality specific insights, that improves the performance of hospitality stakeholders.
Through the provision of an all-encompassing financial reporting platform that enables the completion of end-to-end account processing, reconciliation, management reporting, inventory management and data analytics, Quantaco can provide value like no other in the market.
The Head of Accounting Services is accountable for the end-to-end delivery of Quantaco’s accounting services function. This senior leader owns the quality, timeliness, financial performance and customer satisfaction of the accounting services output — driving movement toward standardised, productised delivery while maintaining the GP targets and client outcomes that underpin the business. They lead a team of squads delivering management accounts and financial reporting for Quantaco’s hospitality clients, and partner with GCC Operations to leverage shared capabilities across people, technology, automation, and quality.
Role Outline
The Head of Accounting Services is the operational and strategic leader of Quantaco’s core accounting delivery function. This role is responsible for the production of management accounts and financial reports to the highest standard of quality and timeliness — meeting, maintaining, and continuously raising the benchmark for what “standard” means for Quantaco’s clients.
The Head of Accounting Services leverages the full capability of the GCC — including automation, training, and quality functions — to improve GP performance, reduce manual effort, deliver customer satisfaction and deliver scalable, productised accounting services to an agreed standard. As Quantaco’s accounting services offering matures, this role plays a key part in shaping how the service is packaged, priced, and positioned.
The role involves:
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End-to-end accountability for the delivery of management accounts and financial reports to quality and timeline standards
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P&L ownership of the accounting services function, targeting GP performance between 70–75%
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Leadership and development of accounting services squads (BAU, Hypercare, PHG, and beyond)
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Drive and own all standardisation, automation, and productisation initiatives within accounting services
Key Responsibilities
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Delivery Quality & Standards
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Ensure all management accounts and financial reports are delivered on time, to the defined quality standard, and in the appropriate format (standard vs. ad hoc)
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Own the customer satisfaction as it relates to the delivery of accounting services from the GCC and drive continuous improvement to deliver service excellence
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Own the definition and continuous improvement of what “standard” means for accounting services delivery, driving movement toward clear, repeatable, and productised outputs
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Establish and maintain quality assurance processes within accounting services, holding squads accountable to benchmarks and driving a culture of accuracy and rigour
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Partner with the GCC Operations quality function to ensure quality frameworks are consistently applied
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Identify and lead initiatives to differentiate standard financial reporting from ad hoc, billable tasks — contributing to additional billings targets
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Financial Performance & P&L Accountability
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Own the P&L for the accounting services function, with a GP target of 70–75%; actively manage inputs that drive margin improvement
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Monitor financial performance of squads against targets; take proactive action where performance is trending adversely
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Identify and pursue opportunities for additional billings through clearly scoped, client-approved ad hoc work beyond the standard service offering
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Team Leadership & Squad Management
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Lead, coach, and develop Senior Client Leads and other accounting services squads (BAU, Hypercare, PHG), ensuring team members have clarity on expectations, targets, and growth pathways
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Uplift Senior Client Leads’ ability to manage squad capacity and performance, ensuring resources are allocated appropriately across client workloads
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Foster a high-performance, accountable culture within the team — setting clear standards, recognising strong performance, and addressing underperformance constructively
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Drive operational projects within accounting services
- Drive and own all standardisation and automation initiatives within accounting services, partnering with the GCC automation and technology teams to scope, prioritise, and roll out improvements
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Lead change management for automation and process improvement rollouts within the accounting services function
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Collaborate with GCC Operations to leverage the Training Academy, quality function, and recruitment support to continuously improve squad capability
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Contribute to the longer-term productisation and packaging of accounting services as Quantaco moves toward a technology-led commercial model
Personal Attributes
Our values drive our everyday behaviours and guide our decision-making, therefore having alignment with them is critical:
Customer obsessed; our customers are the lifeblood of our business, and the management accounts and financial reports this team produces are the most tangible expression of that commitment. In this role, quality of delivery is not negotiable — it is the product. The Head of Accounting Services must be relentlessly focused on what great looks like for every client, every month.
Collaborative; the Head of Accounting Services does not operate alone. You will partner closely with GCC Operations, technology, automation, and training teams to unlock capability and drive performance. Success is a team sport.
Curious; a genuine curiosity about what “better” looks like in accounting services delivery — whether that means a smarter process, a better automation, or a more insightful report — will drive the innovation this role demands.
Creative; we have defined processes and standards for how accounting services are delivered. However, we actively want the Head of Accounting Services to challenge those standards where better approaches exist, and to have the creativity to reimagine what the service offering can become.
Skills, Knowledge, and Experience
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Bachelor’s degree in Accounting, Finance, or a related discipline; CA, CPA, or equivalent professional accounting qualification preferred
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20+ years of progressive experience in accounting, financial reporting, or finance operations
- Demonstrated experience leading or managing an accounting delivery function, BPO function, or offshore accounting or operations team
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Strong technical accounting knowledge with the ability to understand client challenges, set quality standards, and hold teams accountable to delivery benchmarks
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Proven experience with P&L ownership, GP management, and financial accountability within a service delivery or professional services context
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Customer-first mentality and experience leading customer-facing teams
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Ability to articulate the voice of the customer and clarity of “what good looks like”
- Demonstrated ability to lead and develop high-performing teams across multiple squads or functions
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Experience with process standardisation, automation adoption, and continuous improvement
- Experience in a GCC, BPO, or shared services accounting environment, particularly supporting Australian or international clients, highly regarded
