We are looking for a confident, polite, and patient-focused Telecaller to join Sanjeevani Homeopathy. The candidate will be responsible for calling patients and leads, understanding their requirements, providing basic information about the clinic and consultation process, and helping patients schedule appointments.
Key Responsibilities
- Make outbound calls to new and existing patient leads.
- Respond to incoming patient enquiries professionally.
- Explain clinic services, consultation process, and appointment procedures.
- Follow up with patients who have shown interest in consultation.
- Schedule and confirm patient appointments.
- Maintain accurate records of calls, enquiries, follow-ups, and appointments.
- Follow up with patients regarding scheduled appointments.
- Handle patient questions politely and escalate medical queries to the appropriate doctor/team.
- Maintain regular follow-ups with leads to improve appointment conversions.
- Coordinate with the clinic/reception team regarding appointments.
- Maintain confidentiality of patient information.
- Achieve daily/weekly calling and appointment targets.
Requirements
- Good communication skills in Hindi and English.
- Clear and confident telephone communication.
- Friendly, polite, and patient-oriented approach.
- Basic computer knowledge.
- Ability to maintain lead and patient records.
- Previous telecalling, customer support, healthcare, or sales experience is preferred.
- Freshers with good communication skills can also apply.
Preferred Skills
- Telecalling & lead follow-up
- Patient handling
- Appointment booking
- Customer relationship management
- Basic Excel/Google Sheets knowledge
- WhatsApp communication
- Good listening and convincing skills
Performance Expectations
The candidate should focus on:
- Number of leads contacted
- Follow-up completion
- Appointment bookings
- Lead-to-appointment conversion
- Patient communication quality
- Accurate CRM/lead records
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Flexible schedule
- Internet reimbursement
Work Location: In person
