B2C Telesales Executive – Customer Relationship
Company: Essor Superfoods Pvt. Ltd.
Location: Chennai
Job Type: Full-time
Job Summary
We are looking for a B2C Telesales Executive to manage our existing customer database and generate repeat sales through phone calls and WhatsApp follow-ups.
The candidate should be confident in speaking with customers, understanding their requirements and converting calls into orders.
Key Responsibilities
- Call existing B2C customers and generate repeat orders.
- Follow up with customers who have previously purchased our products.
- Explain products, offers and new product launches.
- Identify customer needs and recommend suitable products.
- Reactivate inactive customers and generate new orders.
- Handle customer queries and coordinate for delivery-related issues.
- Maintain daily calling and sales records.
- Collect feedback from selected B2B customers such as supermarkets and retailers.
- Achieve daily and monthly B2C sales targets.
Requirements
- 1–3 years of experience in Telesales / Inside Sales / Customer Relationship.
- FMCG or retail experience is preferred.
- Good communication skills in Tamil and English.
- Confident and friendly telephone communication.
- Good follow-up and convincing skills.
- Target-oriented and willing to achieve sales goals.
- Basic computer knowledge.
Key Performance Indicators
- Daily calls
- Orders generated
- Monthly B2C sales
- Repeat customers
- Customer reactivation
- Follow-up completion
Salary
₹10,000 – ₹25,000 per month + Performance Incentives
The right candidate should be sales-focused, energetic and good at converting customer calls into orders.
Pay: ₹8,886.21 - ₹28,770.93 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
