We are looking for a Sales Trainer & Quality Auditor to improve consultation quality, client experience, conversion rates, and sales performance across both clinic counsellors and appointment/call center teams.
The role involves auditing calls and consultations, identifying performance gaps, conducting training programs, role plays, certifications, and ensuring consistent implementation of the Gleuhr consultation playbook.
Key Responsibilities
Training & Development
- Train clinic counsellors and appointment teams on consultation excellence.
- Conduct induction training for new hires.
- Conduct regular refresher training sessions.
- Organize role plays, assessments, and certifications.
- Improve objection handling, communication, rapport building, and closing skills.
Audit & Quality Control
- Audit consultation calls and clinic consultations.
- Evaluate performance using company-defined scorecards and rubrics.
- Identify skill gaps and coaching opportunities.
- Submit audit reports with actionable feedback.
- Ensure adherence to consultation playbooks and SOPs.
Performance Improvement
- Work closely with Branch Managers, Team Leaders, and Sales Heads.
- Create improvement plans for underperforming employees.
- Monitor implementation of training recommendations.
- Track pre- and post-training performance improvements.
Consultation Excellence
- Improve:
- Discovery and need analysis
- Trust building
- Objection handling
- Treatment explanation
- Follow-up quality
- Closing techniques
- Client experience standards
Reporting & Analytics
- Maintain training records and scorecards.
- Prepare weekly and monthly performance reports.
- Track KPIs and training effectiveness.
- Present findings and recommendations to management.
Key Skills Required
- Strong sales training experience.
- Excellent communication and presentation skills.
- Experience in call auditing and quality assurance.
- Consultation and objection-handling expertise.
- Coaching and mentoring ability.
- Strong observation and analytical skills.
- Ability to influence and drive behavioural change.
Preferred Experience
- 3–8 years in:
- Sales Training
- Quality Auditing
- Contact Center Training
- Healthcare/Aesthetic/Wellness Sales
- Retail or Service Industry Training
Key KPIs
- Consultation Audit Scores
- Call Audit Scores
- Conversion Rate Improvement
- Follow-Up Compliance
- Training Completion Rate
- Employee Certification Scores
- Client Experience Ratings
- Reduction in Consultation Errors
Success Looks Like
- Standardized consultation quality across all clinics and call center teams.
- Improved conversion rates and client satisfaction.
- Every counsellor and appointment executive certified on the Gleuhr consultation playbook.
- Regular audits, coaching, and measurable performance improvement across the organization.
Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
